Refund policy

Refund & Returns Policy

At Crystal Collective, your satisfaction matters to us.

Damaged or Incorrect Items If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will organise a replacement or refund.

Change of Mind As each crystal is a unique, one-of-a-kind piece, we are unable to accept returns or exchanges for change of mind. We encourage you to review all product photos, descriptions, and measurements carefully before purchasing. If you have any questions about a piece, please reach out before ordering — we're happy to help.

Sale Items & Gift Cards Sale items and gift cards are final sale and are not eligible for return or refund, except as required by Australian Consumer Law.

Australian Consumer Law Our policy is in addition to, and does not limit, your rights under the Australian Consumer Law.

How to Get in Touch Contact us via our contact page within the relevant timeframe. Please include your order number and photos where applicable. We aim to respond within 1–2 business days.