Terms of service
# Terms of Service
Last Updated: 3 June 2026
Welcome to The Crystal Collective Australia. By purchasing products from us through our website, Instagram, or other sales channels, you agree to the following Terms of Service.
## 1. Business Information
Business Name: The Crystal Collective Australia
ABN: 97 755 264 711
Postal Address:
PO Box 202
Noosa Heads QLD 4567
Australia
Email: info@crystalcollective.com.au
Website: www.crystalcollective.com.au
## 2. Acceptance of Terms
By placing an order with The Crystal Collective Australia, you acknowledge that you have read, understood and agree to these Terms of Service.
## 3. Product Information
We make every effort to accurately describe and photograph our products.
As many of our products are natural crystals, gemstones and handcrafted items, variations in colour, size, shape, pattern, inclusions and natural markings are normal and should be expected.
These natural variations are not defects and make each piece unique.
Product images are provided as accurately as possible; however, colours may vary depending on individual screen settings and devices.
## 4. Metaphysical Disclaimer
Information provided regarding the traditional, historical, spiritual, energetic, metaphysical or healing properties of crystals, gemstones and related products is provided for educational and informational purposes only.
Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition and should not be considered a substitute for professional medical advice, diagnosis or treatment.
No guarantees are made regarding any spiritual, energetic or personal outcomes associated with the use of our products.
## 5. Products and Services
The Crystal Collective Australia offers products including but not limited to:
- Crystals and gemstones
- Crystal jewellery
- Candles
- Incense
- Books
- Related spiritual and wellness products
We also offer a crystal selection service where crystals may be intuitively or personally selected on behalf of customers. As this service is subjective in nature, personal preferences and experiences may vary.
## 6. Pricing and Payment
All prices are listed in Australian Dollars (AUD).
Payment must be received in full before orders are processed and dispatched.
We reserve the right to amend pricing, product descriptions or availability at any time without notice.
Should a pricing error occur, we reserve the right to cancel the affected order and provide a full refund.
## 7. Order Processing
Orders are generally processed and dispatched within two (2) business days of receiving payment.
During busy periods, promotions, public holidays or unforeseen circumstances, processing times may be extended.
## 8. Shipping
We currently ship Australia-wide only.
Delivery timeframes are estimates provided by shipping carriers and are beyond our control.
Customers are responsible for ensuring that shipping information is accurate and complete at the time of purchase.
The Crystal Collective Australia is not responsible for delays caused by postal services, weather events, industrial action or other circumstances beyond our reasonable control.
Risk in the goods passes to the customer upon delivery.
## 9. Damaged, Lost or Incorrect Orders
If your order arrives damaged, incorrect or defective, you must contact us within fourteen (14) days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
We will assess each claim and determine an appropriate resolution in accordance with Australian Consumer Law.
## 10. Returns and Refunds
### Change of Mind
We do not offer refunds, returns or exchanges for change-of-mind purchases.
Please choose carefully before placing your order.
### Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights available under Australian Consumer Law.
Customers may be entitled to a repair, replacement or refund where products fail to meet consumer guarantees under Australian law.
## 11. Limitation of Liability
To the maximum extent permitted by law, The Crystal Collective Australia's liability is limited to the purchase price of the product supplied.
We are not liable for indirect, incidental or consequential loss arising from the purchase or use of our products.
Nothing in these Terms excludes liability that cannot legally be excluded under Australian law.
## 12. Product Safety
Customers are responsible for using products safely and appropriately.
Certain products may:
- Break if dropped
- Have sharp edges or points
- Present choking hazards to children
- Be unsuitable for unsupervised use by young children
Products should be kept out of reach of children and pets where appropriate.
Customers should follow all safety instructions provided with candles, incense and related products.
## 13. Intellectual Property
All content created by The Crystal Collective Australia, including but not limited to:
- Product photographs
- Logos
- Branding
- Product descriptions
- Website content
- Social media content
remains the property of The Crystal Collective Australia and may not be copied, reproduced, distributed or used without prior written permission.
## 14. Privacy
Personal information collected during the ordering process is used solely for legitimate business purposes, including:
- Processing orders
- Customer communication
- Shipping products
- Meeting legal obligations
We do not sell or share customer information with third parties except where necessary to provide services or comply with legal obligations.
## 15. Force Majeure
We are not liable for any delay or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, transport disruptions, telecommunications failures or postal service interruptions.
## 16. Governing Law
These Terms of Service are governed by the laws of Queensland, Australia.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.
## 17. Changes to These Terms
We reserve the right to amend these Terms of Service at any time.
Updated versions will be published on our website and become effective immediately upon publication.
## 18. Contact Us
The Crystal Collective Australia
PO Box 202
Noosa Heads QLD 4567
Australia
Email: info@crystalcollective.com.au
Website: www.crystalcollective.com.au
## Consumer Rights Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.